An Organizational Roadmap for a District Operations Agency

Leadership experience. This engagement was delivered by a Washington, DC-based management consulting firm where Altus's founder previously served in executive leadership. We share it to show the experience our leadership brings. It is not presented as Altus Workforce Solutions contract performance. Client details are anonymized.

The challenge

The agency needed to determine where operational efficiency and effectiveness could be improved, and whether its work environment was ready for change.

The approach

• Internal survey. Gathered staff perspectives on how work gets done and where it stalls.
• Benchmarking. Compared practices against peer organizations.
• Leadership input. Ran stakeholder working sessions and interviewed senior leaders.
• Change readiness. Assessed the work environment to shape a change management approach.

The outcomes

• A comprehensive roadmap identifying cultural, organizational, and training and development requirements
• Delivered on time and on budget

Why it matters for Altus clients

Agencies rarely lack improvement ideas. What they lack is a sequenced plan that accounts for culture and capability, not just structure.