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Change Management for a Water Utility's Asset Management Transformation

Leadership Case Study

A regional water utility set out to become a world-class asset management organization. Change management and communications planning supported new inventory processes, geo-mapping and an enterprise asset management system deployment.

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Leadership experience. This engagement was delivered by a Washington, DC-based management consulting firm where Altus's founder previously served in executive leadership. We share it to show the experience our leadership brings. It is not presented as Altus Workforce Solutions contract performance. Client details are anonymized.

The challenge

The utility was transforming how it managed its infrastructure assets. New processes and technology would only deliver value if employees understood and adopted them.

The approach

  • Change management planning. Built plans to prepare staff for new asset management practices.
  • Communications. Developed communication plans to support rollout across the organization.
  • Implementation support. Supported inventory processes, geo-mapping and the deployment of an enterprise asset management system.

The outcomes

  • Change and communications plans in place to support the transformation
  • Delivered on time and on budget over a three-year engagement

Why it matters for Altus clients

Technology deployments fail on adoption more often than on software. Structured change management is what turns a system launch into new ways of working.

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