Organizational Assessment for a City Transportation Department
Leadership Case Study
A city transportation department wanted better operational efficiency, workforce alignment and processes. A department-wide assessment led to a strategic roadmap, change management support and training modules.
Leadership experience. This engagement was delivered by a Washington, DC-based management consulting firm where Altus's founder previously served in executive leadership. We share it to show the experience our leadership brings. It is not presented as Altus Workforce Solutions contract performance. Client details are anonymized.
The challenge
The department needed to improve operational efficiency, align its workforce and strengthen core processes.
The approach
- Department-wide survey. Captured employee perspectives across the organization.
- Leadership interviews and focus groups. Tested findings with leaders and staff.
- Benchmarking and KPI review. Compared performance measures and practices with peers.
- Roadmap and change support. Built a strategic roadmap, change management approach, training modules and communications plans.
The outcomes
- Strategic roadmap for improvement
- Change management approach with supporting training modules and communications plans
Why it matters for Altus clients
An assessment is only useful if it leads somewhere. Pairing findings with training and communications gives staff a way to act on them.