Organizational Assessment for a Utility Regulatory Commission

Leadership experience. This engagement was delivered by a Washington, DC-based management consulting firm where Altus's founder previously served in executive leadership. We share it to show the experience our leadership brings. It is not presented as Altus Workforce Solutions contract performance. Client details are anonymized.

The challenge

The commission needed to improve the timeliness, efficiency and responsiveness of its regulatory and administrative functions.

The approach

• Governance and workflow review. Examined how decisions and cases moved through the organization.
• Peer benchmarking. Benchmarked against at least three comparable commissions.
• External perspective. Interviewed consumer advocates, regulated utilities and other stakeholders.
• Report. Delivered findings and recommendations to the commission's chair.

The outcomes

• Workflow and governance findings informed by internal and external stakeholders
• Recommendations delivered to commission leadership

Why it matters for Altus clients

Regulators serve many stakeholders at once. Hearing from those outside the agency surfaces delays and friction that internal reviews miss.