Realigning a City Construction Division and Its Leadership
Leadership Case Study
A city general services agency wanted to know where it could operate more efficiently and effectively. The engagement assessed the organization, realigned a capital construction division, and supported leadership through the change.
Leadership experience. This engagement was delivered by a Washington, DC-based management consulting firm where Altus's founder previously served in executive leadership. We share it to show the experience our leadership brings. It is not presented as Altus Workforce Solutions contract performance. Client details are anonymized.
The challenge
The agency initiated a comprehensive organizational assessment to find where operational efficiency and effectiveness could improve. Its capital construction division needed a structure and staffing alignment that matched its workload, and leaders needed support to manage the change.
The approach
- Conducted an internal survey, benchmarking research, stakeholder working sessions and interviews with senior leadership
- Realigned the organization chart and staffing for the capital construction division
- Provided executive coaching and leadership realignment to improve structure and management processes
- Facilitated an all-hands leadership and team-building retreat to strengthen working relationships across the agency
- Evaluated the work environment to identify where change management could build a stronger learning culture
The outcome
The agency received a roadmap identifying the cultural, organizational, and training and development changes needed to act on the assessment.
Why it matters for Altus clients
Structural change in a public agency lands only when leaders and staff are brought along. Altus pairs organizational design with coaching and facilitation so the new structure is actually used.