Setting Service Levels for 199 Property Types in a 30-Day Labor Study
Leadership Case Study
Two District agencies had overlapping grounds maintenance responsibilities and no data-driven cost model. A 30-day labor study set recommended service output levels for 199 types of properties and determined the staffing required.
Leadership experience. This engagement was delivered by a Washington, DC-based management consulting firm where Altus's founder previously served in executive leadership. We share it to show the experience our leadership brings. It is not presented as Altus Workforce Solutions contract performance. Client details are anonymized.
The challenge
Overlapping grounds maintenance services between two agencies were creating inefficiency. Leadership needed a data-driven cost model to allocate labor and set service expectations.
The approach
- Level-of-effort analysis. Measured the work required for core grounds maintenance tasks.
- Staffing model. Calculated full-time equivalent (FTE) requirements.
- Service standards. Defined recommended municipal service output levels by property type.
- Cost allocation. Allocated labor costs and recommended KPIs and process changes.
The outcomes
- Recommended service output levels for 199 types of properties
- FTE requirements determined for core grounds maintenance tasks
- KPI and process recommendations for ongoing management
Why it matters for Altus clients
When two organizations share a service, cost and accountability blur. A clear service standard and staffing model gives leaders a basis for budgeting and oversight.