Building High-Performance Teams

Give your in-house team clear roles, shared norms, and measurable results

Why It Matters

Many teams are made of capable individuals who still miss deadlines, duplicate effort, or avoid hard conversations. Usually the issue is not talent. It is unclear roles, unspoken norms, and no shared picture of what success looks like. Leaders and team members both feel the drag. Teams that deliberately define how they work together make faster decisions, recover from mistakes sooner, and produce results the organization can see and count on.

Course Description

Designed for intact teams that work mostly in person, ideally attending together, the course begins with a candid diagnostic discussion: where are we strong, where do handoffs break, and what do we avoid talking about? From there, teams work through four building blocks. Roles and decision rights: who owns what and who decides. Norms: how we meet, communicate, and disagree. Trust: the behaviors that build reliability and candor. Measures: a small set of indicators the team will track. Each block includes a short team exercise and a working draft the team keeps. Leaders practice facilitating these conversations rather than dictating answers. Teams leave with a working agreement, a simple scorecard, and a date to review both together.

Key Focus Areas

Participants explore and practice:

Diagnosing team strengths, friction points, and avoided topics
Clarifying roles, responsibilities, and decision rights
Setting team norms for meetings, communication, and disagreement
Behaviors that build reliability and candor among teammates
Choosing a small set of team performance measures

Learning Outcomes

Participants will be able to:

Map roles and decision rights for their team's core work
Draft a team working agreement with specific norms
Build a simple scorecard to track team performance
Lead a structured conversation about team strengths and gaps

Who Should Attend

Intact in-house teams
Team leads and department heads
Project and program teams
Leadership teams

Delivery and Customization

Examples, scenarios, and activities are adapted to your audience and goals. Delivery is available in person, virtually, or in a hybrid format, as a standalone session or as part of a series. Format and length are agreed during scoping.

Related Courses

High-Performance Remote Teams · Teamwork, Culture & Inclusion
Team Building for Managers · Teamwork, Culture & Inclusion
Teamwork and Team Building · Teamwork, Culture & Inclusion
Trust Building and Resilience · Teamwork, Culture & Inclusion

Bring Building High-Performance Teams to your team

Tell us about your audience and goals. We will follow up to scope objectives, format, and timing.

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