Training & Development › Strategy & Problem Solving › Crisis Management
STRATEGY & PROBLEM SOLVING
Crisis Management
Prepare, respond, communicate, and recover when crisis hits
Why It Matters
Data breaches, facility emergencies, public controversies, funding losses, and service failures rarely announce themselves. Organizations without clear roles and a communication plan lose valuable time arguing about who decides, while rumors fill the gap. The cost lands on clients, staff, and reputation. Leaders who have rehearsed their response make faster, steadier calls, protect people first, and give stakeholders accurate information. Recovery also goes better when the organization captures what it learned.
Course Description
The course runs as a series of escalating tabletop exercises. Participants form crisis teams, assign roles, and respond to an unfolding scenario as new information arrives in staged updates. Between rounds they step back to examine what worked: how the team gathered facts, who made decisions, and how messages reached staff, clients, media, and funders. Teaching segments cover risk identification, crisis plan structure, decision-making under uncertainty, holding statements, and care for employees affected by the event. A final round focuses on recovery and the after-action review. Participants leave with a gap list for their organization's current plan and a draft communication protocol they can adapt.
Key Focus Areas
Participants explore and practice:
Identifying likely crisis scenarios and assigning crisis team roles
Making decisions with incomplete information under pressure
Communicating with staff, clients, media, and funders
Writing holding statements and keeping messages consistent
Running after-action reviews and planning recovery
Learning Outcomes
Participants will be able to:
Assign crisis team roles and decision authority for a realistic scenario
Draft a holding statement and stakeholder communication sequence
Lead a team through a tabletop exercise and debrief it
Identify gaps in an existing crisis or continuity plan
Who Should Attend
Executives and senior leaders
Operations and facilities managers
Communications and public affairs staff
Program directors responsible for client services
Delivery and Customization
Examples, scenarios, and activities are adapted to your audience and goals. Delivery is available in person, virtually, or in a hybrid format, as a standalone session or as part of a series. Format and length are agreed during scoping.
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Bring Crisis Management to your team
Tell us about your audience and goals. We will follow up to scope objectives, format, and timing.