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CAREER READINESS & GROWTH
Business Etiquette
Professional courtesy for meetings, email, meals, and video calls
Why It Matters
Etiquette rarely appears in a job description, but it shapes how colleagues, clients, and hiring managers judge reliability. A late reply, an awkward introduction, or a camera-off habit in client meetings can quietly undercut strong technical work. For organizations, consistent professional courtesy protects reputation with partners and funders. For people entering the workforce, learning these unwritten rules early removes guesswork and helps them be taken seriously from day one.
Course Description
Participants walk through a typical professional day and handle the etiquette decisions that come up along the way. They practice introducing themselves and others, including how to remember and use names. A meeting segment addresses arrival, participation, phone use, and follow-up. Email exercises focus on subject lines, greetings, response times, and reply-all judgment. A business dining walkthrough covers ordering, conversation, and who pays. Virtual etiquette covers camera, background, muting, and chat behavior. Short scenarios, some drawn from participants' own workplaces, prompt discussion about where norms vary by industry, culture, and generation. Workforce program groups can focus on interviews, internships, and first jobs, while employer groups can emphasize client and partner interactions. Each participant identifies two habits to adopt right away.
Key Focus Areas
Participants explore and practice:
Making introductions and remembering names
Meeting conduct before, during, and after
Email tone, response expectations, and reply-all judgment
Business dining basics, from ordering to conversation
Virtual meeting etiquette: camera, audio, background, and chat
Adapting etiquette norms across industries and cultures
Learning Outcomes
Participants will be able to:
Introduce themselves and others confidently in professional settings
Draft professional emails with appropriate tone and timing
Apply meeting and dining etiquette in realistic scenarios
Demonstrate professional conduct on video calls
Select two etiquette habits to apply immediately
Who Should Attend
Emerging talent entering first professional roles
Interns and apprentices
Workforce program participants
Client-facing staff
Employers onboarding early-career hires
Delivery and Customization
Examples, scenarios, and activities are adapted to your audience and goals. Delivery is available in person, virtually, or in a hybrid format, as a standalone session or as part of a series. Format and length are agreed during scoping.
Related Courses
Professional Conduct at Work · Teamwork, Culture & Inclusion
Telephone Etiquette · Customer Service
Internal Networking · Career Readiness & Growth
Ten Essential Soft Skills · Career Readiness & Growth
Bring Business Etiquette to your team
Tell us about your audience and goals. We will follow up to scope objectives, format, and timing.