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TEAMWORK, CULTURE & INCLUSION
Professional Conduct at Work
Know the unwritten rules and represent your organization well
Why It Matters
Many early-career employees and career changers lose ground not because of skill gaps but because of unclear expectations: when to reply, what to share, how formal to be, what counts as late. Supervisors often assume these norms are obvious and only address them once a problem appears. Clear, shared expectations help new staff build credibility quickly and give managers a common reference point. For organizations, professional conduct protects relationships with clients, funders, and the public.
Course Description
Built for people who are new to a workplace, a sector, or professional work in general, the course makes the unwritten rules visible. Participants compare their assumptions about workplace norms with the expectations of their actual setting, covering reliability and punctuality, communication tone, dress and presentation, confidentiality, personal devices, and conduct at events or off-site. Scenario cards prompt discussion: a client overhears a complaint, a colleague posts about work online, a deadline is about to be missed. Participants practice short scripts for common moments like notifying a supervisor of a problem or declining a request professionally. Examples can be adapted to the organization's own policies when they are provided. Each person ends by writing three commitments for how they want to be known at work.
Key Focus Areas
Participants explore and practice:
Reliability, punctuality, and following through on commitments
Choosing the right tone and channel for workplace communication
Confidentiality and handling sensitive information appropriately
Representing the organization with clients, partners, and the public
Professional use of personal devices and social media
Owning mistakes and alerting supervisors early
Learning Outcomes
Participants will be able to:
Explain the key conduct expectations in their workplace
Use professional scripts to flag problems and decline requests
Identify situations where their behavior represents the organization
Write personal commitments for building a professional reputation
Who Should Attend
Early-career employees and interns
Youth and workforce program participants
Career changers entering office environments
New hires during onboarding
Delivery and Customization
Examples, scenarios, and activities are adapted to your audience and goals. Delivery is available in person, virtually, or in a hybrid format, as a standalone session or as part of a series. Format and length are agreed during scoping.
Related Courses
Business Etiquette · Career Readiness & Growth
Onboarding Early-Career Talent · HR & Talent Development
Business Ethics · Teamwork, Culture & Inclusion
Ten Essential Soft Skills · Career Readiness & Growth
Bring Professional Conduct at Work to your team
Tell us about your audience and goals. We will follow up to scope objectives, format, and timing.