Training & Development › Communication & Interpersonal Skills › Interpersonal Skills
COMMUNICATION & INTERPERSONAL SKILLS
Interpersonal Skills
Build working relationships that make collaboration easier
Why It Matters
Most work depends on other people: getting information from another team, handing off a task, or asking for help on a deadline. When relationships are thin, every request takes longer and small misunderstandings become friction. Employees with strong interpersonal skills get cooperation more easily and recover faster when things go wrong. Organizations benefit from smoother handoffs, healthier teams, and a workplace where people want to stay.
Course Description
The course centers on four relationship skills used every day. Participants practice active listening through structured exercises where one person speaks and the other must summarize before responding. Empathy work focuses on understanding a coworker's situation and pressures before making a request. A rapport segment covers finding common ground, remembering details, and building trust through small kept promises. Collaboration practice puts participants in short team tasks, followed by debriefs on what helped and what got in the way. Discussion draws on participants' own relationships at work, including one that feels strained or distant. Each person identifies a relationship to strengthen and specific actions to take over the coming weeks, with a check-in point to reflect on progress.
Key Focus Areas
Participants explore and practice:
Active listening and summarizing before responding
Showing empathy for a coworker's pressures and priorities
Building rapport and finding common ground
Earning trust through reliability and follow-through
Collaborating on shared tasks and recovering from missteps
Repairing a strained working relationship
Learning Outcomes
Participants will be able to:
Use active listening to confirm understanding before responding
Build rapport with coworkers across roles and backgrounds
Respond with empathy when a colleague is under pressure
Identify actions to strengthen one specific working relationship
Who Should Attend
New hires and early-career staff
Team members in collaborative roles
Technical specialists who work across teams
Workforce program participants
Delivery and Customization
Examples, scenarios, and activities are adapted to your audience and goals. Delivery is available in person, virtually, or in a hybrid format, as a standalone session or as part of a series. Format and length are agreed during scoping.
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Communication Strategies · Communication & Interpersonal Skills
Social Intelligence · Communication & Interpersonal Skills
Teamwork and Team Building · Teamwork, Culture & Inclusion
Conflict Resolution · Communication & Interpersonal Skills
Bring Interpersonal Skills to your team
Tell us about your audience and goals. We will follow up to scope objectives, format, and timing.