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OPERATIONS & PROJECT MANAGEMENT
Lean and Six Sigma Fundamentals
Remove waste and reduce errors in everyday processes
Why It Matters
Whether the work is processing applications, answering client requests, or shipping orders, small inefficiencies add up to long waits, frustrated customers, and burned-out staff. Leaders often respond by asking people to work harder. Lean and Six Sigma point attention at the process instead. Teams that learn to see waste and measure variation can make targeted improvements, freeing capacity for more valuable work and giving customers a faster, more reliable experience.
Course Description
This introductory course turns concepts into practice quickly. Participants learn the core ideas of Lean, including value from the customer's perspective and the common types of waste, and of Six Sigma, including variation and data-driven decisions. Teams then map a real process from their workplace, mark delays and rework, and find root causes using tools such as the five whys and fishbone diagrams. The DMAIC cycle of define, measure, analyze, improve, and control provides the structure for planning an improvement. A simple process simulation run in rounds shows how small changes affect flow and quality. Participants leave with a mapped process and an improvement idea ready to test. The course builds a foundation and does not award a belt designation.
Key Focus Areas
Participants explore and practice:
Defining value from the customer's point of view
Identifying the common types of process waste
Mapping a current-state process and spotting bottlenecks
Root cause analysis with the five whys and fishbone diagrams
Using the DMAIC cycle to structure an improvement effort
Learning Outcomes
Participants will be able to:
Map a current-state process and identify waste and delays
Apply root cause tools to a recurring process problem
Draft an improvement plan structured around DMAIC
Select simple measures to track whether a change worked
Who Should Attend
Operations and process owners
Supervisors of transactional or service teams
Program administrators
Staff new to continuous improvement
Delivery and Customization
Examples, scenarios, and activities are adapted to your audience and goals. Delivery is available in person, virtually, or in a hybrid format, as a standalone session or as part of a series. Format and length are agreed during scoping.
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Bring Lean and Six Sigma Fundamentals to your team
Tell us about your audience and goals. We will follow up to scope objectives, format, and timing.